You should receive a full refund and a special discount to purchase a replacement Fitbit device or other products and services if available in your region. This refund applies to all Fitbit Ionic watches, even inactive units. You’ll need to fill out a form and will receive a return kit with instructions on how to return your device for a refund. If you own an Ionic, Fitbit recommends you immediately stop using it even if it’s working normally and apply for a refund via this Ionic refund site. Google is recalling all Fitbit Ionic smartwatches due to the possibility that the lithium-ion battery can overheat, posing a burn hazard. For new Fitbits, check that you removed the clear plastic protective cover from the back of your Fitbit and the charging cable.Remove any other devices plugged into the same power source that’s charging the Fitbit.Don’t use a keyboard’s USB port or a hub’s ports–these often do not have sufficient power to charge your Fitbit. Try a different USB port or a wall outlet.

Check that there are no metal objects, like jewelry, near your Fitbit when it charges–these can interfere with the magnetic charging capabilities.

This is a big problem with the chargers for Versa 3/4 and Sense 1/2–the pins on the charging cable should be even.

Inspect the charger for any bent, missing, or recessed pins.

Verify you are placing the Fitbit correctly on the charging pins–when perfectly aligned, it snaps into place.

Use a sanitizing wipe or microfiber cloth to remove anything stuck to the pins, like grease.

Clean both the contacts on your Fitbit’s backside and the charging cable.Make sure you charge your Fitbit without using it or interrupting it for at least 30 minutes.4.4 Can I get my Fitbit battery replaced?.4.3 Can I use an old Fitbit charger from a previous Fitbit?.4.2 Stick to the Fitbit brand or certified.4 Restart or reset to fix Fitbit charging issues.3.3 Was your Fitbit Versa completely discharged to 0%, or have you not used your Fitbit in weeks/months/years?.3.1 Try different power sources for charging your Fitbit.3 Fitbit says not charging? Not enough power from the source message?.2 Check if your Fitbit actually is charging.

Fitbit sense charger pin stuck